Privacy Policy
This privacy policy explains how Invision Enterprises Ltd (“we”, “us”, “our”) collects, uses, and shares your personal data when you visit or make a purchase from our website https://invisionenterprisesltd.com/ (the “Website”). We are the data controller of your personal data and we are committed to protecting your privacy and complying with the Data Protection Act No. 24 of 2019 (the “DPA”) and its regulations.
What personal data do we collect and why?
When you visit the Website, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
When you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal account details, or mobile money details), email address, and phone number. We refer to this information as “Order Information”.
We use the Order Information that we collect to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– Provide you with information or advertising relating to our products or services, if you have opted-in to receive such communications.
We may also collect other information that you voluntarily provide to us, such as when you register for an account, subscribe to our newsletter, participate in a survey, contest, or promotion, contact us via email, phone, or live chat, or provide feedback or reviews. We refer to this information as “Customer Information”.
We use the Customer Information that we collect to provide you with our products and services, to respond to your inquiries, requests, or complaints, to improve our customer service, to send you marketing communications, if you have opted-in to receive such communications, and to personalize your experience on the Website.
We may also collect information from third parties, such as social media platforms, when you connect your account to the Website, or when you use a third-party service to log in to the Website. We refer to this information as “Third-Party Information”.
We use the Third-Party Information that we collect to verify your identity, to provide you with our products and services, and to enhance your experience on the Website.
We may combine the Device Information, Order Information, Customer Information, and Third-Party Information that we collect to create a profile of your preferences, interests, and behavior. We refer to this information as “Profile Information”.
We use the Profile Information that we collect to provide you with personalized offers, recommendations, and advertisements, if you have opted-in to receive such communications, and to improve our products and services.
We will only collect and use your personal data for the purposes and on the legal bases that we have explained above, or for any other purpose that we have notified you of and obtained your consent for, unless we are required or permitted by law to process your personal data for other purposes.
How do we share your personal data?
We may share your personal data with third parties who provide us with services or functions on our behalf, such as hosting, payment processing, shipping, delivery, analytics, marketing, advertising, customer service, or legal advice. These third parties are data processors who act on our instructions and are contractually bound to respect the confidentiality and security of your personal data.
We may also share your personal data with third parties who are data controllers in their own right, such as social media platforms, when you connect your account to the Website, or when you use a third-party service to log in to the Website. These third parties have their own privacy policies and practices, which you should review before providing them with your personal data.
We may also share your personal data with third parties when we are required or permitted by law to do so, such as when we need to comply with a legal obligation, a court order, or a request from a public authority, or when we need to protect our rights, property, or safety, or the rights, property, or safety of others.
We may also share your personal data with third parties when we have your consent to do so, such as when you opt-in to receive marketing communications from our partners, or when you participate in a co-branded or joint promotion.
Some of the third parties that we share your personal data with may be located outside of Kenya, in countries that may not have the same level of data protection as Kenya. When we transfer your personal data to such third parties, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the Office of the Data Commissioner, or your explicit consent.
How do we protect your personal data?
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, policies, and training. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data.
How long do we keep your personal data?
We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it, or to comply with any legal, regulatory, accounting, or reporting requirements. The retention period of your personal data will depend on various factors, such as the nature and type of the personal data, the purpose and duration of the processing, the potential risk of harm from unauthorized use or disclosure, and the applicable legal obligations. When we no longer need your personal data, we will securely delete or anonymize it.
What are your rights and how can you exercise them?
You have the following rights under the DPA in relation to your personal data:
– The right to be informed about how we collect and use your personal data;
– The right to access your personal data and obtain a copy of it;
– The right to rectify any inaccurate or incomplete personal data;
– The right to erase your personal data, or restrict or object to its processing, in certain circumstances;
– The right to withdraw your consent at any time, if we rely on your consent to process your personal data;
– The right to data portability, which means to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller, in certain circumstances;
– The right to lodge a complaint with the Office of the Data Commissioner, if you are not satisfied with how we handle your personal data.
To exercise any of these rights, you can contact us at the email address or phone number provided below. We may ask you to provide proof of your identity and sufficient information to locate your personal data. We will respond to your request within 30 days unless we have a valid reason to extend this period.
How do we use cookies and other tracking technologies?
Cookies are small text files that are stored on your device when you visit a website. Cookies help us to provide you with a better user experience, such as remembering your preferences, enhancing the functionality, and analyzing the performance of the Website.
We use two types of cookies on the Website: session cookies and persistent cookies. Session cookies are temporary cookies that expire when you close your browser or device. Persistent cookies are cookies that remain on your device until you delete them or they expire.
We use the following categories of cookies on the Website:
– Strictly necessary cookies: These cookies are essential for the operation of the Website, such as enabling you to log in, make a purchase, or use a secure feature. You cannot opt-out of these cookies, but you can set your browser to block them. However, this may affect the functionality of the Website.
– Functional cookies: These cookies allow us to remember your choices and preferences, such as your language, currency, or account settings. They also enable us to provide you with enhanced features, such as live chat or social media integration. You can opt out of these cookies by changing your browser settings or by using the cookie banner on the Website.
– Analytical cookies: These cookies help us to measure and analyze how you use the Website, such as which pages you visit, how long you stay, or what you click on. They also help us to improve the quality and performance of the Website. We use third-party services, such as Google Analytics, to collect and process this information. You can opt out of these cookies by changing your browser settings or by using the cookie banner on the Website. You can also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
– Marketing cookies: These cookies help us to deliver relevant and personalized advertisements to you, both on and off the Website. They also help us to measure the effectiveness of our advertising campaigns. We use third-party services, such as Google Ads, Facebook Pixel, and Mailchimp, to collect and process this information. You can opt out of these cookies by changing your browser settings or by using the cookie banner on the Website. You can also opt out of Google Ads by visiting the Google Ads settings page, Facebook Pixel by visiting the Facebook settings page, and Mailchimp by clicking the unsubscribe link in the email.
In addition to cookies, we may also use other tracking technologies, such as web beacons, pixels, or tags, to collect information about your online activity on the Website or on other websites or platforms. These technologies are similar to cookies, but they are embedded in the web pages or emails that you view or receive. They help us to monitor and optimize our marketing campaigns and to understand your behaviour and preferences. You can opt out of these technologies by changing your browser settings or by using the cookie banner on the Website.
How do we update our privacy policy?
We may update our privacy policy from time to time to reflect changes in our data processing practices, legal requirements, or customer feedback. If we make any material changes to our privacy policy, we will notify you by email, by posting a notice on the Website, or by any other means required by law. The date of the last update of the privacy policy will be indicated at the top of this page. We encourage you to review our privacy policy periodically to stay informed of how we handle your personal data.
How can you contact us?
If you have any questions, comments, or complaints about our privacy policy or our data processing practices, you can contact us at:
Invision Enterprises Ltd
P.O. Box 1234-00100
Nairobi, Kenya
Email: [email protected]
Phone: +254 741 791939
We will do our best to address your concerns and resolve any issues that you may have. However, if you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Commissioner, the supervisory authority for data protection in Kenya.